Talk to a person, not a bot.
Questions about a category, a refund, a custom request or a subscription — email us or use the form. We reply within one business day.
[email protected]
The fastest route for refunds, custom categories and anything time-sensitive.
Response time
Within one business day, usually much sooner.
What to include
For orders and refunds, add the email you used at checkout or your receipt reference.
Refunds
Pop "Refund" in the subject line and we'll take it from there. See the refund policy.
Who replies
A member of the PixHarvest team. Not an auto-responder.
Remote-first
Our team works across time zones with DTC brands worldwide. Email is always the fastest way to reach us.
Why does the form open my email app?
This site is a set of static pages with no server behind the form, so there's nowhere to POST to. Instead, the form assembles a clean email in your own mail app — you see exactly what's being sent before it goes. You can always write to [email protected] directly.
Do you reply to every message?
Yes. Real questions get real answers within one business day. Spam gets deleted, as you'd expect.