What you get
A full refund of the amount you paid for the pack — the fee you paid, back to your original payment method.
Refund policy
If it doesn't help, you don't pay for it.
Our promise is simple and short: buy a pack, and if it isn't useful to you, ask for your money back. No partial credits, no "store credit only", no forms to chase.
Last updated: 19 October 2026.
The short version
Full refund on request. No interrogation.
Email [email protected] with the email address you used at checkout. We process the refund. That's it.
How long it takes
We acknowledge every request within 1 business day. Refunds are issued by our payment provider; the money typically lands back on your statement within 5–10 business days, depending on your bank.
Subscriptions
Watch and Pro are month-to-month. Cancel any time — you won't be charged again, and you keep every pack already delivered. If a month's pack was wrong, we'll refund that month too.
What helps us
A sentence on why it missed the mark is genuinely useful — it's how the product gets better. But it's optional. A refund isn't conditional on feedback.
How to request one
Three steps, one of which is an email.
STEP 02
Identify the order
Include the email used at checkout, or the receipt/reference from Dodo Payments.
STEP 03
We issue it
We confirm and process the refund through the payment provider. You'll get a confirmation email.
STEP 04
Done
Your statement reflects the refund within the bank's usual window. Nothing else is required from you.
Boundaries
What this policy is — and isn't.
Is any reason acceptable?
Yes. If the pack isn't useful to you, that's a valid reason. "It didn't tell me anything I couldn't already see" is a perfectly fair refund request.
Do I need to return the files?
No. There's nothing physical to return. You can keep the documents; we simply refund the fee.
Is there a time limit?
We ask that one-time Starter requests be made within 30 days of purchase, and subscription refunds within 30 days of the charge in question. If you're outside that window, still email us — we'd rather sort it out than argue about a date.
What if the problem is fixable?
Say the word and we'll try to fix it first — a missing store, a misread price, a category we got wrong. If the fix isn't enough, the refund is still yours.
Do you refund the payment-provider fees too?
You get back the full amount charged to you — the headline price of the pack. We don't pass any processing cost on to you.
This policy sits alongside our terms. Where the two ever disagree, the friendlier reading for you is the one we'll honour.